Shipping Policy
Effective Date: July 29, 2026
Thank you for shopping with Fernweh Fly Co. We appreciate your support and are committed to getting your order to you as quickly as possible.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received. Orders are not processed or shipped on weekends or major holidays.
During product launches, promotions, or holiday seasons, processing times may be longer. If there is a significant delay, we will contact you using the email address provided with your order.
Shipping Methods
Fernweh Fly Co ships through trusted carriers such as USPS, UPS, or FedEx, depending on the size of your order and destination.
Shipping options and estimated delivery times will be displayed during checkout when available.
Shipping Rates
Shipping costs are calculated at checkout based on your order, shipping method, and destination.
Any promotions offering free shipping will be clearly stated on our website.
Domestic Shipping
We currently ship to addresses within the United States.
If international shipping becomes available, this policy will be updated accordingly.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Lost or Delayed Shipments
Once a package has been handed over to the shipping carrier, delivery times are outside of our control.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you in working with the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
Fernweh Fly Co is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and photographs of the damaged item(s) and packaging so we can help resolve the issue as quickly as possible.
Questions
If you have any questions regarding your order or shipping, please contact us using the contact information listed on our website. We are happy to help.